The following rules must be read carefully. In consideration of your booking of Cricket Victoria’s indoor facilities at the Junction Oval being accepted, you acknowledge and agree to the following rules:
The following terms and conditions must be read carefully. In consideration of your booking of Cricket Victoria’s indoor training facilities at the Junction Oval being accepted, you acknowledge and agree to the following terms and conditions:
is excluded and the application of any express or implied term that any services will be provided with due care and skill is hereby excluded.
Under section 22 of the Australian Consumer Law and Fair Trading Act 2012 (Vic), the supplier is entitled to ask you to agree that these conditions do not apply to you. If You agree to these terms and conditions, You will be agreeing that Your rights to sue the supplier under the Australian Consumer Law and Fair Trading Act 2012 (Vic) if You are killed or injured because the services were not in accordance with these guarantees, are excluded, restricted or modified in the way set out in these terms and conditions. Note: The change to Your rights, as set out in these terms and conditions, does not apply if Your death or injury is due to gross negligence on the supplier’s part. “Gross negligence” in relation to an act or omission, means doing the act or omitting to do an act with reckless disregard, with or without consciousness, for the consequences of the act or omission. See regulation 5 of the Australian Consumer Law and Fair Trading Regulations 2012 (Vic) and section 22(3)(b) of the Australian Consumer Law and Fair Trading Act 2012 (Vic). Exclusion of rights under the Australian Consumer Law (Victoria): By agreeing to these terms and conditions, You agree that the liability of the CV for any death or personal injury (as defined in the Australian Consumer Law and Fair Trading Act 2012 (Vic)) that may be suffered by You resulting from the supply of recreational services is excluded.
Email: email@example.com – Please include your order reference with the email
Phone: 03 9085 4000
Post: Cricket Victoria Shop, CitiPower Centre, Junction Oval, Lakeside Drive, St Kilda VIC 3182
Can I place a phone order?
Due to privacy and security reasons all orders must be completed online. Our consultants are unable to process phone orders.
When will I receive my order?
For standard orders we ship within three business days of your order being placed.
Can I track my order?
Yes, once your order is despatched you will receive an e-mail with the tracking details for your order. All orders are sent via Australia Post
Can I change my order once I have placed it?
As we use best endeavours to get your order to you as soon as possible, once the order is in our system we are unable to change the details.
What if the item I bought doesn’t fit?
We will accept exchange of items within 14 days of receipt by you. The items must be returned in its original condition, unworn with the tags still attached. Returning of the items will be at your cost. Please see our Returns and Exchanges section below for further details.
If you have any additional shop queries, please feel free to contact us directly, we will reply as soon as possible.
We offer standard shipping for all deliveries.
How will my order be delivered?
All orders will be delivered via Australia Post Parcel Service.
Can I track my order?
Yes, when your order is despatched from our warehouse you will receive an e-mail with tracking details for your order, please use this to track your order through http://auspost.com.au/track/track.html
Do I have to be home to receive my order?
No you don’t, Australia Post will leave a card explaining how you are able to pick up your order or to arrange redelivery, please use the details on the card to arrange for this to take place. In the majority of cases your order will be taken to the nearest post office.
Can I pick up my order from you?
Unfortunately we are unable to offer this service.
Can I have my order delivered to a different address from my billing address?
Yes when completing your order online when you come to checkout you may add a different address as an option.
Is my order insured?
Yes, all our orders are fully insured at no extra charge. We will gladly replace lost orders free of charge, once we have had notification from our courier partners that your order has been misplaced.
What is your returns policy?
Our quality control team inspects all deliveries to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact Customer Service via email here.
Cricket Victoria is happy to accept return of good for a store credit. No full refunds will be granted. If you wish to return a product the purchaser must assume responsibility for postage and handling costs associated with the return of products. If you wish to receive a store credit please contact Customer Service via email here.
Cricket Victoria will gladly assume responsibility for postage and handling costs associated with the return of faulty products.
All discounted items purchased are final sale. This includes all items that are on sale and/or in the clearance section of Cricket Victoria. These are non-returnable and not valid for exchange under any circumstance.
The garment does not fit. Will you let me exchange my purchase?
Cricket Victoria does accept the exchange of garments for different sizes within 14 days of receipt by you, as long as the product is returned to us in its original condition, unworn with the tag still attached.
Please note that in this case postage and handling costs on returns are not the responsibility of Cricket Victoria.
Can I exchange my Internet purchase at a store?
At this point in time there are no physical stores in operation so unfortunately this is not possible. Other sports and department retailers are not linked with Cricket Victoria therefore you will only be able to contact our Customer Service team.
Credit/Debit Card Security
Cricket Victoria takes the upmost precautions to protect users information. We take all payments via PayPal (on the PayPal website), so we do not capture any payment information via our own site, nor do we store any of your payment details.
Our PayPal payment gateway uses an SSL certificate to ensure secure transmission of your payment information. This ensures that all information you send via the World Wide Web will be encrypted. If any other Internet user intercepts the communication he/she will only be able to see it in an encrypted (garbled) form.
If you have any questions about credit card security please contact our customer service team.
Cricket Victoria has significant systems and procedures designed to detect the fraudulent use of credit cards. Please do not be offended if we contact you requiring additional verification of your credit details as this is for your protection. For your own security, we may also request for some orders, a faxed copy of your signature as verification of your credit card payment. You will be notified via email if this is required. Further security measures may be requested and this will be actioned at our discretion.
Please note that Lane Bookings cannot be purchased in the same cart transaction as other online shop orders – they must be purchased separately.